item I sold was damaged by UPS during shipping to the buyer. Then from the More Actions menu select Return Item. If they do, when damages occur, they can easily file a claim. If an item went missing and never arrived, you'll either need to provide additional tracking details from one of the shipping carriers integrated with eBay, or offer a replacement or refund. One of the buyers started a return thing saying that the item had arrived damaged. If not, then just refund the buyer. who do I contact when the item I purchased was damaged in shipping? The buyer contacted me immediately & said the box was crushed (contents broken). I attached the photos of the box, the item, the ebay listing, etc. This service provides up to $100 of loss or damage protection. And it IS, in my opinion, the Seller's responsibility to package whatever the item is well for shipping. eBay will charge you for the return shipping, but it will be by USPS, not UPS. and that may result in no insurance payment ? I shipped this item using ebay's shutl & UPS service with "enhanced protection" which is supposed to cover up to £600, which is what the item was sold for. I went to try and start a claim with UPS, but they said they needed to see the damaged items before they could process the claim, so I asked the buyer to go to UPS. Am I just up a creek with out a paddle? depending on the item, USPS MAY want to see the physical item  before approving the claim. Find many great new & used options and get the best deals for UPS Shipping Upgrade at the best online prices at eBay! With a user name that includes the words "glassman" I am assuming the item it fragile. I said the screen was fine in the listing. I am really confused on how this is all supposed to work. What happens if my claim is denied and I've already refunded the buyer and the buyer has my item? If your item has a higher value than that, you should consider purchasing additional coverage. "I have the right to remain silent but I didn't have the ability." Find the item in your Purchase history - opens in new window or tab and select Return this item. The buyer has only 22 feedback. She sent me photos, I apologized, refunded immediately, & made on online claim to USPS. If the buyer got their item but it’s faulty, damaged, or doesn't match the listing description, you need to work with them to resolve their issue (you also have to cover the return shipping costs). 2 min article; Saving through combined shipping. We paid a small fortune on shipping (another frustration - ebay had quoted $20 for UPS shipping, but then wouldn't let us purchase a label for UPS through the ebay website like it does for USPS. After over a month of emails and calling them. Charges reversed. Give support, share information, and connect with fellow members. Give your customers convenient delivery options. For items that aren't eligible for the Global Shipping Program, or items that are offered to buyers in countries not supported by the Global Shipping Program, you can set up additional international shipping … If you submitted a damage claim, you must retain the damaged item, packaging, and all contents until the claim is resolved. I received my insurance claim in about a week. Pics of a damaged box w/o evidence of the tracking number/bar coding etc might not mean anything. USPS will look for external box damage and how you pack the item, of course USPS love to deny claim. Meet other eBay community members who share your passions. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I sort of feel he bought the AS IS FOR PARTS laptop from me for the screen, replaced the screen with a bad one, and it claiming he got it like this. News of this unfortunate event travels back to you fast. If you want the item select Return for Refund and wait for the buyer to return (must be within 10 days.) Upon claiming damages, UPS will inspect the damages and make their own report. _____________________________________________________________________________. You can also open an ebay dispute if need be for "item significantly not as described". We’ll also communicate with your buyer and, subject to any applicable terms between eBay and the buyer, will provide a … Tracking items you've sold . Up-to-date information on your claim can also be accessed through the claims dashboard. What that means is, STOP buying insurance. I sent off an ebay package to a buyer. Filing a claim for damaged item with ups? Customers who ship packages need to pack their boxes properly. Hi, I sold a Yamaha Motif Synthesizer Keyboard on ebay. Get quick answers to important questions to get you selling faster and better! Unfortunately, UPS was not so careful. I beleive you have a few things wrong in the email you  just sent. eBay Money Back Guarantee policy. When we went through UPS, the same shipment was almost $50!). I am a relatively new seller on ebay and we just used UPS for the first time on a couple antique items that we had sold. Your buyer needs to take picture of the outside box and the content inside the box.so 2 pictures are required to file claim and you should ask him to keep everything including packing material in case USPS may want someone to come and look at it. The seller will also pay for return shipping.. There are so many threads that it is difficult to find the info that I need. What happens if my claim is denied and I've already refunded the buyer and the buyer has my item? Most buyers are considerate enough to wait until you file claim. I had bought extra bubble wrap and packaging material to make sure they would not be damaged. Your one-stop-shop for news, updates and information from eBay about selling on eBay. No matter how carefully you pack an item, sometimes it arrives on the buyer’s doorstep mangled, broken, or squashed. Learn more about UPS … If an item sold through the Global Shipping Programme is classified as ‘undeliverable’ after being accepted at the UK Shipping Centre, eBay will send you an email to let you know. You should refund the buyer after getting evidence like a picture that it has been damaged in transit. Ron White, Fritch, Texas. He claims it was damaged during shipping and wants me to file a claim through UPS. Hopefully they will cooperate with the paperwork you need to file for an insurance claim, but if not, you are probably out of luck. The seller refused, so I filed a complaint with Paypal Paypal is saying I must return the item for a refund. My questions are - do I refund immediatley and then file the claim? Shipping rates for sellers. Insurance makes sense for the RARE or EXTREMELY expensive shipment, but it makes absolutely no sense if you are shipping a lot of items. Most sellers on eBay are happy to ship everything to you in the same package if you’re buying multiple items … And sellers can NOT force buyers to cooperate in any insurance claim the seller might file. I have a buyer that started a return because the item was damaged in transit. Unfortunately, UPS was not so careful. Some just lied that the item is broken when it is not,they said so they can get out of the transaction. Save up to 9% per year over standard rates to maximize your profits or pass savings onto the buyer. The buyer recieved the item today and said it was not packaged well and the item was damaged because of it. Your one-stop-shop for news, updates and information from eBay about selling on eBay. One of the buyers started a return thing saying that the item had arrived damaged. Learn how to upload tracking details for items you've shipped to a buyer. Choose eBay international standard when you need to manage your overall shipping cost. Discover how to find, collect and pay for items that are available to pick up in your local area. Remarkable services that go beyond shipping and tracking to help you expand your business. Sellers cn NOT force buyers to send pictures of damaged items. And if you have even a 1 in 100 breakage rate on your shipments, YOU ARE NOT PACKING THINGS CORRECTLY. But there MAY be somthing that you can do. Meet other eBay community members who share your passions. Share best practices, tips, and insights. If the item was damaged due to it being insufficiently packed and protected for shipping, some sellers might provide a partial refund to account for the loss in the item's value. it was well packed with fragile on the box. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. The item finally showed up a week later, and the buyer says it is damaged. You'll find more information on additional coverage with UPS and FedEx below. The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 money order from USPS. Seller assumes all responsibility for this listing. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. You file a claim on th USPS web site. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I never argued with a buyer in these cases but paypal wouldn't even hear of it if I had tried to. Either way, the seller pays for the damaged item. Select your reason for the return. E-mail UPS. I am really confused on how this is all supposed to work. And it doesn't matter how loosely things are packaged on the inside. Can I … Check the policy regarding lost or damaged items for both the shipping … Additionally, UPS and FedEx automatically cover packages that are damaged or lost up to a value of $100. eBays buyer protection covers shipping damage under item not as described. Share best practices, tips, and insights. He should follow the prompts. If the item arrived damaged, broken or faulty, you have the option to add up to 10 pictures showing any scratches or defects. You probably will have to refund the buyer pretty quick since either way under the Ebay Money Back Guarantee the item is not as described. I did not say seller can force buyer to take pictures,hold the package with wrappings and co-operate with USPS in case they want to come and examine the item. if there is no visible damage to the box/pkg.. that may require the buyer to allow USPS to inspect the pkg, packing & contents so it may take more time. Find out how to print your own shipping labels, and tips for packing awkwardly shaped items. If the claim is authorized UPS will review the documents and ensure that the customer agreement was met. Copyright © 1995-2021 eBay Inc. All Rights Reserved. On those items, both Buyer's initially emailed me to tell me what had happened & sent me photos of the damaged … what is the item,is it bulky ? Should the buyer contact USPS and file a claim with them? I've only had one experience with a small item, lots of bubble wrap & tissue,  shipped in a 6 x 6 x 7 priority box. The seller will also pay for return postage.. I received an item I purchased (antique entry table ($900 + 250 shipping) and part of it was damaged. If you sell a lot of items, you should "self-insure". Process for item damaged during shipping Aug 24, 2015 1:45:54 PM I have been searching the boards and can't find anything that actually lines out what happens when an item arrives to my buyer damaged. The OP needs only file a claim with Paypal. He sent photos showing damage, but says the packing box is not damaged. I would gladly refund the seller, but it seems unfair that we'd be out so much money for the shipping costs, when it seems it was a problem with UPS and if the seller is unwilling to even provide pictures or anything so we can file a claim, I am really at a loss for what to do. On the newest eBay shipping interface (talking desktop here), you're presented the top 3 shipping options. You can add up to 4 international shipping options in addition to the Global Shipping Program. I talked to my seller about it and he confirmed that it was in good working order when it was shipped. Delivering possibility. Estimated delivery dates let you know when you can expect an eBay item to arrive. If you lose the claim,you still have t o refund him in full,if you want the item back,you pay return shipping. #2 ask buyer to retain pkg, packing & item. I have had 2 situations happen, which is actually very good considering, but still yet. did you follow USPS packing guideline? He uses a non-residential address. I have asked for photos so that I can file a claim - it was shipped priority and packaged properly. I live in NC and the buyer lives in CA. Heads up: "Best Value" listed on eBay shipping page options often isn't. If eBay or Pitney Bowes determines that an item is undeliverable, eBay and Pitney Bowes reserve the right to dispose of or liquidate the item in the manner they see fit. Copyright © 1995-2021 eBay Inc. All Rights Reserved. If they don't step up and make it right, eBay will make them. If a GSP item is lost or damaged after it reaches the Global Shipping Center, both buyer and seller may be covered by the eBay Money Back Guarantee or PayPal Purchase Protection program. Esh, for someone who claims to have been a seller on Ebay, you sure seem very ignorant about how easily it is as a buyer to win a claim. Personally, I ship via UPS when something is heavy, big, and fragile. Any advice would be appreciated. I am an ebay "power seller" so I have had items arrive to buyers with shipping damage. It was damaged during shipping. You'll get a message asking you to respond. Pick up the pieces. Purchased an item (not off ebay) & I received it damaged. I brought it in to my local UPS Store and paid them to package it and ship it. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. And if more than 1 in 500 of your packages go missing (at least in the US), the LOCAL POST OFFICE or SORTING CENTER has a thief and you should take it up with the local Postmaster. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. There are several ways you can send an item back to the seller. You have to click the 'see all' link to see the rest. If the item is really damaged, do you want it back? Once the documentation is verified, a refund will be issued. It was not damaged before it left my house, I have pictures to prove it. The buyer got the package, and is claiming that the screen is damaged. Insurance is between you and USPS, use the picture to file claim. I returned an item immediately after receiving it and I didn't alter it in any way. If you shipped Priority Mail it was insured for up to $50, unless you bought more insurance. Basically, the seller is responsible. Return your item eBay. Labels and packaging tips. How long does it take the USPS to approve or deny my claim? First of all, the item was misrouted somewhere in CA. Find out about shipping rates, and how to calculate your shipping costs. If an item arrives damaged, the seller is going to be on the hook. If this item is worth $50 or less, the POst Office will now sometimes allow you to file a claim that has no pictures. Select the link below to e-mail UPS about your lost or damaged package. Discover UPS Services. Everyone wishes it could be that straightforward every time. UPAAA000000095986939 this is my global tracking number. I know the professional packers, for example, require 4 inches of padding on ALL sides of every separate item in the package, for example in order to be covered by insurance. eBay protects buyers if items arrive damaged, and sellers should consider insuring their items to protect themselves against loss." There are many Ebay rules that get in the way of a seller's being able to file an insurance claim. 13 min article; Return shipping for buyers. Any advice is appreciated! I shipped an item last week via USPS. I have been searching the boards and can't find anything that actually lines out what happens when an item arrives to my buyer damaged. I still want to keep the item and have it repaired, however. She … I went to try and start a claim with UPS, but they said they needed to see the damaged items before they could process the claim, so I asked the buyer to go to UPS. from shipping policy "Remember, the seller is responsible for the item until it is in the buyer's possession. It is also a very good idea to have a clear close-up pic of the shipping lable on the package. I asked the seller to file an insurance claim, I want to have it repaired. Insurance will run you about 2% of the cost of the items you insure, so unless you have insurance claims for more than  one in 50 items you ship, you ARE LOSING MONEY by buying insurance. Damaged, defective, or recalled lithium battery shipping is restricted to ground transportation by law and is only accepted by UPS for the lower US 48 contiguous states and excludes service to Alaska; Hawaii; Puerto Rico; Avalon, CA; Catalina Island, CA; Beaver Island, MI; Mackinac Island, MI (winter only); The Bass Islands, OH; Kelley’s Island, OH and San Juan Islands, WA. Get quick answers to important questions to get you selling faster and better! Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. Last updated on Dec 28, 2020 13:09:20 PST View all revisions. Select Send. Shortly after opening the package, the buyer will let you know — hopefully in a message, versus filing a complaint — how unhappy he or she is. Item specifics. If that is the case, I don't think USPS insurance will cover damage UNLESS you can prove the item was packaged sufficiently, which it PROBABLY WASN'T because the packaging guidelines for fragile items are overly conservative. On the worst is that if you ask this buyer to send your item back to you----the insurance becomes nulll and void! ... eBay item number: 154266695144. How do I file a claim with UPS? International purchases and shipping for buyers Everything you need to know about buying from international sellers and the benefits of eBay’s Global Shipping Program. And in those cases, they will send you a check. If we elect to perform a package inspection, you’ll be required to submit the item… Hopefully your seller will be cooperative once the claim is put in.