Adore Beauty is an Australian ecommerce website that offers global and domestic beauty and personal care products, some of which are exclusive to Adore. The goods are based in Australia so you do not have to wait long for your items, especially as they offer FREE Express Delivery for orders over $50. Free shipping over $50 Free return on all orders! Customer service then hilariously tried to gaslight me about how it hasn't oxidised (even though I have bought this multiple times from dermatologists and the geniuses who do customer service have no idea about this product). Adore Beauty Reviews Reviewers are ecstatic about the level of customer service they received from Adore Beauty. As their website states that they do the same day dispatches for express post, I expected my item to get dispatched on the 28th which is the next business day. These Adore Beauty reviews provide insight, opinions, instructions and more on all the best products to ease your shopping experience. Adore cosmetics has developed some of the best cosmetics in the market. Uber, Delivero... o etc. Anything to do with skin care- Adore Beauty is the place to go! Adore Beauty clearly cares about their customers. This is a terribly run business or a scam. I said goodbye to Strawberry Net years ago and said hello to, and embraced Adore Beauty. Address: Adore Beauty headquarters is completely transparent when it comes to contact information and location of the Adore Beauty. Adore Beauty’s head office and warehouse was previously combined but rapid expansion has meant the company had to split their operations, with head office remaining in Northcote. Check out their promotions page for all the offers. Your trust is our top concern. I don't plan on pursuing the missing deluxe sample or the voucher, lest they force me to utilise the gig economy to deliver it. Clear breach of consumer rights, selling items they cannot fulfill, and on top of this Boxing Day sales are finished for this item and elsewhere!!! As their website states that they do the same day dispatches for express post, I expected my item to get dispatched on the 28th which is the next business day. The returns process was so easy. I got frustrated that it didn’t state this on their website or on my cart while purchasing the item (every other online merchant happens to highlight BACKORDER/PREORDER in RED w...Read more. Free shipping over $50 Free return on all orders! I'm amazed by this service! I've lost count how many times I've bought from this website. Recently made my first order. To … It doesn’t matter where you live – with us, you’ll have access to over 200+ cosmetics brands and more than 11,000 beauty care products. Three weeks already and I haven't got my products yet.Good thing: NothingDON'T BUY HERE FROM NEW ZEALAND. Otherwise, you're more than welcome to send us an email through to: service@adorebeauty.com.au, Hey Jennifer, thanks so much for leaving this feedback, I've tried to locate returns form from you for this item but was unable to find one with the information provided. Any mistakes made were quickly fixed and i'm very happy with the overall first-time buying experience. If you're able to provide your order number I would be happy to send through your invoice to the email address attached and have a look into the whereabouts of your order! This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. I got good service. Have tried FB Messaging, with no response. The Sapphire and the Perfecto Gold Plus have done wonders to my skin! Order was express shipped via TOLL to the incorrect address. Adore Beauty (Beauty Product Retailer): 4.6 out of 5 stars from 761 genuine reviews on Australia's largest opinion site ProductReview.com.au. They have great customer service, fantastic deals and freebies, an excellent range of products, and $1 for every review you leave! Worse website I’ve ever used!! Share your voice on ResellerRatings.com It came literally the next day after I ordered it. Regards Shelley. I have been using Adore cosmetics Essence facial firming serum for at least 3 years and I love this product. I thought I’d settle for 3 X $100 but was unable to buy them. Products shipped are manufactured this year meaning it's fresh stock. I love adore beauty and I spend a LOT of money through them but I had to say how DISAPPOINTED I am with their samples, I have just spend over $600 and I got one sample and a tim tamA lot of companies offer great incentives to purchase with them but adore beauty has really dropped its game. Amazing is all I can say. Their customer service is always impeccable and they make the shopping experience so easy and fun. I'd suggest stay clear of these guys for the moment - there's something NQR. Credit card immediately debited however no confirmation email and two weeks later still no goods. They also have a great selection of products. Listing monitored by Adore Beauty representatives. Was told that item was on back order. It shouldn’t be that hard to understand when customer is asking for a tracking number of an order and they still couldnt get it right. J'adore Beauty Rooms is beautifully decorated and designed to create a wonderful experience. Shop the latest brands online today. #1 Beauty Site. And it was packed so beautifully. And love the Tim Tam. Items always came with abundant samples and little gifts and are beautifully packed! Delivery is also very quick. Still haven’t received my items, no response to my email. They've got a great collection of products and brands. I’m definitely going to be shopping here a few times. I've been a customer for years, always great service and fast delivery. Write a review on ProductReview.com.au! I said goodbye to Strawberry Net years ago and said hello to, and embraced Adore Beauty. Delivery was quick. Please feel free to reach out to service@adorebeauty.com.au with your order number and the batch number on your product - we'd be happy to confirm this with the brand to put your mind at ease :), Hi Erica, we're so sorry to hear you haven't received your order yet! I still haven't heard back from them, but I refuse to pay for this and I am so disgusted by the lack of customer service!!! All rights reserved. I can see this order has bee all sorted now but once again I want to sincerely apologise that it turned into a bit of a difficult situation for you! But 2 free samples with every order is a joke! Do not buy expensive vitamin c serums from this terrible company. © 2021 Trustpilot A/S. Like Mecca and Sephora, Adore Beauty is brand agnostic, rather than beholden to leading cosmetics companies, and sells 13,000 products across more than 200 … I have never had to wait more than 2 days for my order and I am not in the same state as the warehouse. It’s crazy, frustrating and so annoying!! They let me get a refund for change of mind and the return postage was sorted out through them so I could just print a label and stick on the box. Highly recommended. I can assure you that all of the stock we sell is genuine and well within the expiry date. And the first order was shipped by a very bad company. Adore Beauty clearly cares about their customers. If you place and order before 1 it will be dispatched the same day and generally I receive the delivery the day after I order. That’s how you do business!Will continue to be a loyal customer ❤️. Hi Patricia, thanks so much for the feedback. Read real customer ratings and reviews or write your own. This is about the company itself. I watched the tutorials, used the products, tried the process twice and NOTHING! Ordered a couple of men's skincare products and delivery took only two days from their store to Adelaide. Their delivery is always spot on and have a human touch. Something odd is going on with this company. Questionable if these products are authentic. Won’t be ordering from this supplier again, much more reliable suppliers online! I ordered yesterday morning and my shipment came today!! I absolutely love visiting and would highly recommend Claire and … Haven’t tried the items that I purchased (Blonde trio by Eleven) yet, but they smell amazing and looking forward to it. They use organic plant stem cells in order to develop their products. Accidentally ordered something (order #1103713489). I won't be purchasing from AdoreBeauty again when something as simple as assisting customers on live chat is made so difficult and time consuming. You've nailed it :-). Even some sample treats thrown in :). Will order more products through website again!! Adore Beauty’s 90-day return policy offers free return shipping for selected items only. Adore Beauty has 10-20% selected brands for Click frenzy. Our derma-rollers are available from premium brands such as Skinstitut and Lonvitalite. 48 Adore Cosmetics Reviews and Complaints @ Pissed Consumer I LOVE Adore Beauty!! Visit a 3rd party review forum to find out why this retailer is rated as high as they are. You've scored a loyal customer. I did have to pay small postage but worth it for a product I wasn’t going to use. They arrived super fast in recyclable cardboard packaging with a free tim tam. 4 reviews of Adore-Me Beauty "Adore me Beauty is a well established beauty salon specialising in facials, tanning, manicures, pedicures, waxing, body treatments and nails! Well done. So easy to purchase what I needed (black chicken Axilla deodrant paste) I got free shipping and it was delivered within a week, even though covid has caused so many delivery delays. I asked for the ETA. Tried unsuccessfully to order a voucher for my daughter. I was trying to get hold of customer service and although it took quite a while. I'm always wary buying online but I cannot believe how efficient this company is. Very happy with how fast delivery was (even in covid/christmas times), and happy about the little touch of a small chocolate bar added into the box. With so many deliveries in the network, how can you expect a response via email!? All the top brands are available along with numerous reviews and they have real-time staff to advise you on product use etc. 20% off SkinCeuticals - Adore Beauty is the exclusive retailer in … 14 Seriously why would you go anywhere else. Purchased the GHD Platinum Plus gift set on 25th. While many other brands of hair dye at this price range turn out to be dangerous for your hair, the Adore product is totally opposite. Hey there, we're so sorry to hear you were having some trouble with one of your orders! Not only that, they were a day late posting it, even though it was on express postage. The only thing I find a little bit of bother is they ship it with non Australia Post, so if you have any Parcel Collect address, there will be some complication. After a few more purchases, I find their site easy to navigate, often have attractive deals so I kept going back to scroll through their website and got into a habit. Manually entered in my delivery address at checkout along with the rest of my contact details. I ordered three products from the website. The products are amazing! 478 likes. I will contact them tmr and will ask them to cancle (it will tak ages again and not sure will that be possible), im done. I then realised I had stupidly bought something I already owned. Our email response time can take a few business days however if you leave a voicemail when you call us we will always get back to you asap. I love adore beauty and I spend a LOT of money through them but I had to say how DISAPPOINTED I am with their samples, I have just spend over $600 and I got one sample and a tim tam. I ordered products from Adore Beauty on 28 th November. I was sent tracking and I could even watch the driver in my st. Adore Beauty is dedicated to delivering you the best curation of must-have beauty products in Australia. Adore Beauty is a 100% online retailer with a large addressable market that remains very fragmented, making it well able to obtain further market share and pursue scale, Shaw and Partners concludes. Any suggestions? No phone service - says they're busy and to leave a message. Adore beauty products delivery and customer service 2nd to none. Our Live Chat is available between 9am-10pm Sunday-Friday and 9am-4pm Saturday and with a wait time of 3 hours it sounds like you may have been trying to contact us outside of those hours, we're so sorry about that. We were experiencing some delays with our couriers at this time which may explain the delay in your order arriving to you. Ordered items for Christmas presents on the 6th of December. The perfect way to spend a lovely afternoon! I personally do not wish to support gig economy companies e.g. Adore Beauty Reviews. Not sure which product to choose for Hyperpigentation. There are tons of Adore cosmetics reviews online that you can check too. I ordered Wednesday thinking a week and it arrived in a day and a half. Will be taking this company to the retail ombudsman. Never ordering from here again. WOULD THIS COME FROM Melb, what would be total cost also is this product FDA approved. The full body Swedish massage is £35 for an hour of pure de-stressing and relaxation!! Our phones team are also kept pretty busy most days, so if you're unable to get through, we suggest leaving a voicemail with your order details and we'll get back to you asap. Adore hair dye got me at being super affordable for anyone. I've heard/seen Adore Beauty for quite sometime before I made my first purchase. AVOID. Adore Cosmetics review from Mount Laurel, New Jersey rated 1.2/5.0 with 2 Comments: I was totally scammed for over 2000.00 I am sad to say...Very high pressure, I also got my free samples and a little treat! Given the pandemic and everything, I was sure I'd have to wait ages. Credit card immediately debited however no confirmation email and two weeks later still no goods.Multiple attempts to contact by phone and email have been unsuccessful . Recent reviews on Clearance Sale products Coco & Eve Coco & Eve The Mini Hair Kit $53.00 $37.10 I got it for the shower cap 2 days ago. A big thank you for prompt delivery could not believe how fast I received my products & what a pleasant surprise upon opening parcel to find complimentary gifts along with my orderContacted Customer Service to thank them & received a gracious reply from them.The whole experience shopping has been happyWould highly recommendElizabeth Martyn. However, if you shop perfumes from The Scent Room, you can return any unopened full-size purchases for free. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. I've ordered from so many places and have had to wait an egregious amount of time. We are also continuing to update and collect good promotions from various sources. I'm replying to your email now so that we can look further into this for you :). Most of the operations handled from this Adore Beauty Australia corporate headquarter. Adore Beauty stocks a collection of the best derma-rollers available. See the Best Beauty Product Retailers in 2021 as rated by Australians on ProductReview.com.au. But any frustration of waiting for that left the door when I got my package so quickly and efficiently. Hi Nikolai, we're so sorry to hear you didn't have the best experience with us! The company is based in Melbourne, Australia in the suburb of Northcote. But apart from that, they are amazing! I am just very sick of calling and no answer and online chat and have to wait ages and they cant even understand the basic question I am asking. Australia New Zealand Merry is A DELIGHT not only to buy from, but also as a person! Whether your skin is prone to dryness, oil build-up or a combination of the two, a derma-roller could be the answer to your skin’s toughest problems. I tried emailing, calling, online chat, it takes very long like for them to reply and they provided me the tracking of the 1st order when I have made it clear that I am asking the tracking for the 2nd order (give them the order number and all)... its just very tiring now I have to wait again and till tmr to explain AGAIN. Might give eBay a flick because their delivery is super slow. What's more, I was left without a response from customer care for 10-20 mins at a time. Won't be buying Mac off here again. Two minutes later I got informed that THE ITEM IS DISCONTINUED and is no longer for sale. Was told that item was on back order. I wanted to order a gift voucher but couldn’t get past checkout. I ordered my sister and mom's Christmas gifts on Monday and my order was ready by the next day. Hi there, I would like to buy the "Photon Skin Rejuv Face and Neck Mask for anti aging. 100% Australian Owned and run. I've been buying my beauty products from AB for ages, and I will continue to do so. Our phone team are super busy with lots of inquiries, especially around this time of year, so please leave a voicemail if you're unable to get through and they will call you back asap :) Otherwise, you're more than welcome to send us through an email to service@adorebeauty.com.au, Hi Li, we apologies for the delay in getting back to you - December is an extra busy time for us! This is what separates you from all the rest. I placed 2 orders on the same day right after one another. Ltd. All Rights Reserved. Today 29th I still didn’t get any notification and so I reached out to the chat portal as I really needed this item for NYE. Adore Beauty is a beauty democracy! It also makes me wonder how AdoreBeauty can have such quick turnarounds for orders when the shipping is free. Thankyou so much!!! :), Hi PJ, thanks for taking the time to leave us some feedback! Adore Beauty, Aberdeen. My last order was ordered on Monday, processed and dispatched on Monday and I had it on Thursday, complete with a goodie bag and some very thoughtful and clever Tim-Tams. A call would have only taken them a few moments to redirect the parcel. Well done team. Discover amazing user & professional reviews for Showpony at Adore Beauty. Thank you Adore Beauty! I've tried to save a few bucks buying on this store, but it doesn't worth the problems and headaches dealing with their customer service. I have made a number of purchases from Adorebeauty.com.au and every time I get excited to receive my package. Received an email from them saying my order is being shipped! I tried to engage Live Chat, waited for nearly 3 hours and then had to disconnect. There are 1 customers that Adore Beauty, rating them as excellent. I will definitely be buying from them again. Adore Beauty is the most reliable, flexible and enjoyable place to purchase beauty products! Ordered a lipstick on a Sunday and it arrived the followings Wednesday. 11,426 reviews for Adore Beauty, rated 2.17 stars. Some of these are high end brands that aren't discounted that often. DATA-LED Working at a cosmetics counter during her university holidays, Morris had … The things I want from AdoreBeauty are fundamental changes to how the company operates and who they choose to partner with. Every other business should take note and see how efficient and friendly they are. Adore Beauty Business Hours. For convenience when you want to use it, it does also offer AfterPay. I was in love with the shower cap the moment I saw it and I had to have it. The goods are based in Australia so you do not have to wait long for your items, especially as they offer FREE Express Delivery for orders over $50. Once you sign up, they regularly send you sample offers so it's worth keeping an eye out for these when you are looking to buy something. If you email during business hours their replies are so courteous and prompt. Anything to do with skin care- Adore Beauty is the place to go! You can find the corporate head office address and headquarters in VIC 3070. Very nicely packaged with a few extra treats. There is minimal debt and the broker finds the risk/reward compelling, retaining a Buy rating with an $8.30 target. Claire Bentham's lymph massage is an absolute must for anyone who is trying to get the body in balance and likes a deep massage. Today 29th I still didn’t get any notification and so I reached out to the chat portal as I really needed this item for NYE. BE WARNED! It was packaged nicely and they even put a single packaged tim tam! Highly recommend! However, my main gripe is about how my package was delivered: via the gig economy company, Go People. Adore Beauty is Australia’s first cosmetics retailer to sell exclusively online. I just wanted to congratulate Adore Beauty for their excellent speedy delivery. Keep up with your podcast too! Emailed them twice and tried calling three more times with no reply. I order a Mac powder foundation that I have been buying from Myers for years and the one I received from here had different writing on the bottom and was also a different shade even though it states the same shade. Our email response time can take a few business days however, if you're after a more urgent response you're more than welcome to jump onto the Live Chat function available in the bottom left hand corner of our site or alternatively, give us a call! Absolutely loved it! Like the last couple of bad reviews, I'm also waiting on an order placed a week ago with no invoice, dispatch notice or delivery details - but they were happy to take my money (and not a small amount either). Otherwise, Live Chat is a great option too :) If this still needs sorting out, we'd be happy to look into this further for you - please provide your order number or email address. 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