At first glance, the positions of front office manager and front desk manager may come across as similar. Job Description for Front desk Agent / Front office assistant in hotel. Anonymous. difference Front desk office job comes with a whole lot of responsibility and doing your job correctly. The intrigue of the unknown lures clients to read on. Front office executive is usually physically positioned in a company’s front office, or the area of that company where clients or customers are received. Key Difference: The Front Office Executive and the Receptionist have the same work to do.A front office executive is a person who works in a company’s front office, overseeing a variety of tasks or managing staff. Administration Officer = Is when you work quite often in a larger firm. OND, HND or BSC) To received for them. DO YOU KNOW THE DIFFERENCE BETWEEN A RECEPTIONIST AND A RESERVATIONIST? Receptionist is old fashioned and mostly used in a small business organisations. The hotel receptionist job is often referred to as a front desk agent. Though the terms administrative assistant and receptionist are sometimes used interchangeably, the two roles are different. Is there such a thing as a computer/armoire desk? An administrative The front desk agent is found at the main front desk of a large hotel, who handles reservations, assisting arriving customers in obtaining their room, and ensuring they enjoy their stay. (adsbygoogle = window.adsbygoogle || []).push({}); Copyright © 2021, Difference Between | Descriptive Analysis and Comparisons. There duties are to answer calls, directing visitors to their destinations, check important mails of the company, and many more. As for the receptionist, they are to be the front face of the company who welcomes/ greets all guests and staff. They both should possess leadership abilities and good communication skills. Receptionist Job Description.  job search Develop detailed knowledge of the room’s locations, facilities, types, service and outlets. She is also the person who has to attend to the incoming calls and answer to the queries and also to listen to complaints. Wish you will enjoy staying with us. OND, HND or BSC) To some, the word receptionist is becoming offensive when you compare their qualifications. If the experience level is between fifteen and twenty years, then the expected wage is 67,200 JMD per month, 8% more than someone with ten to fifteen years of experience. Answer by  Maintain the cleanliness and tidiness of the Front Desk Area at all the times. Receptionist = Greet people coming in and call the person they have an appointment with. Difference Between a Front Desk Manager & a Front Office Manager. At Front Desk more of Administrration and HR work is carried out and at reception only calls & welcoming guest! The qualification of a receptionist is a secondary school certificate while a front desk officer has above school certificate (e.g. Guests also come to the front desk to ask questions and to check out when they are done. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. A receptionist typically works the front desk, answering phones and greeting guests. Security code is wrong! Greet all guests in a helpful and friendly manner. Here are common front desk interview questions and answers. What is the difference between a front desk officer and a receptionist? This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. Responsibilities for a front-desk job often include answering a multi-line phone system and greeting and directing guests, as well as staff. Receptionist is a person who is mainly employed to greet any visitors, customers, patients, clients or receive calls. He/she is supposed to greet the people who enter the organization and direct them according to their requirement. Since the receptionist is often the first person with whom clients and visitors interact, he or she is important to the image of the firm and must be polished, professional and articulate. First impression is utmost important for a corporate area. However, looking at front office executive and receptionist similarities in a nutshell, we can say that both have similar duties. Difference Between | Descriptive Analysis and Comparisons, Counterintelligence Investigation vs Criminal Investigation, Sony Xperia ZR vs Samsung Galaxy S4 Active, Google Analytics vs Google Webmaster Tools. Macegg (7). Some of the responsibilities and duties of Front Office Executives are as follows: Dictionary.com defines ‘receptionist’ as, “a person employed to receive and assist callers, clients, etc., as in an office.”. They are in the company to clear customer’s doubts and clarify their problems, if any. Upvote (1) Downvote (0) Reply (0) Sometimes you do a bit of switchboard work. Front Desk represents the hotel to the guest throughout their stay. Check and ensure that the guest’s time and room are all registered. Entry requirements There are no specific requirements to become a receptionist as skills are usually gained on the job. Receptionist: Thank you so much, Sir. Guest: See you later, bye. Really? The difference is, that a front desk agent responsibilities include a more pro-active approach with the entire company, and dealing with more administrative duties. The responsibilitiesof the receptionist is to greet visitors, respond to inquiries from the public, route and screen calls, and provide certain information about the company. A customer service employee may also act as a receptionist and a the other way around as well. One needs to be very alert and active with all the work they are given. Thus, the front office executive and the receptionist play a very important role in it. The only difference is a reception desk will have a receptionist and a front desk could have several types of different people with different job titles. linsm (898). It may seem like a ridiculous question as we should all know there is a big difference between a receptionist manning our front desk and the reservationist who is sealing our bookings and responsible for the main source of our revenue stream! An administrative assistant most likely picks up the phone when it’s transferred by the receptionist to her boss. The receptionist can be restricted to answering the phone and taking messages, along with very basic computer skills. They work at the front desk in the law firm lobby or waiting area, greeting clients and visitors and answering incoming calls. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Also Receptionist and Information Clerk Jobs. 15. Receptionist: A receptionist is a front desk officer who welcomes the visitors and receives phone calls. A receptionist mainly works the front desk, and answers phones. A receptionist needs active listening skills to quickly process requests from visitors and superiors. A receptionist may be a person at a front desk or a desk that takes calls and handles some paperwork check in for meetings and the like. The main focus should be on the actual job description, rather than title. 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