2. Beside this bell desk it’s also responsible for Newspaper handling, paging, incorting guest etc. IP-PBX Internet Protocol Private Branch Exchange, where internet Doorpersons – They assist guests upon entering the hotel premises. 2 years ago Dhme Sh. The notes provided for on this website represent the views of the individual authors of different books and notes and not ours. Concierge – Ser es as the guests’ liaiso on both hotel and non-hotel services. The Institute of Hotel Management, Catering Technology & Applied Nutrition, Jyotisar, Distt. the concierge. 102 Part i Introducing hospitality and Lodging This chapter examines the function of a hotel and the many departments Bell Desk: The bell desk is located very close to the main entrance of the hotel. ᴥ Back Office – This section supports the front office services including that crucial first contact for many guests, the telephonist. All Notes Of IHM Hamirpur, Himachal Pradesh MORE YOU READ MORE YOU LEARN ... automatic check-out,free parking, concierge services, and multilingual staff) in addition to an array of personal bathroom items offered by most hotels and motels. • Provide information about thehotel, surrounding community, and any attractions or events of interest to guests. • Coordinate guest services. The material is intended for educational and personal purposes only. Concierge Information desk that assists guests for transportation, booking of events outside the hotel. Notes Full Name. In no way we assume the authorship of the materials provided on this website. ... Login to see the comments. The concierge department is assigned to help the guest during their staying in the hotel and assists them to resolve any sort of problem. M03_WALK1908_05_SE_C03.indd 101 10/22/15 8:17 PM. concierge. The focal point of activity within the front office is the reception desk. This is … They handle the guest luggage from the guest vehicle to the lobby and to guest room For example the concierge handles their mail, and pass any special request from guest to the front desk or other hotel staffs, … Bell desk: It is a section that is solely responsible for carrying the luggage of guest from lobby area to guest room during check in and guest room to lobby area during check out. We do not assume any responsibility for the content of the posted material. Kurukshetra is an Autonomous Institute jointly sponsored by Ministry of Tourism, Government of India and Department of Tourism, Government of Haryana. Rishabh Vashisht, Student at IHM Pusa New Delhi. GRC Guest Registration Card, which the guest needs to fill in with personal formation at the time of registration. The functions of the front office are to: • Sell guestrooms, register guests, and assign guestrooms. 1. Guest Customer of the hotel business being served. The front office department is the most visible department in a hotel. • List the complexities and challenges of the concierge, housekeeping, and security/loss prevention departments. Comment goes here. SOP Number: Front Office SOP – 51 Department: Concierge / Bell Desk Date Issued: 14-Aug-2018 Time to Train: 30 Minutes Purpose of this SOP: The first impression that the guest gets from the hotel will last and the hotel needs to make sure that a guest who stays for the first time in the hotel will get all relevant information in an effective way while he is escorted to his room. This section is headed by a bell captain, who leads a team of bell boy (also called bell hopes) and page boys. 1 year ago YashJariwal. Note; Things to remember; Front Office, Its Functions and Co ordinations with Various Departments Front office. 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