The sales lady is very hateful when you call to inquire about your glasses. Our website collected and compiled various consumer reviews about Eyebuydirect and LensCrafters as well as customer ratings and recommendations for these brands. to speak about an eye glass problem. Review authors value the most Insurance Plans Acceptance. LensCrafters staff will inspect your product at the warehouse and, assuming no damage, will refund your credit card after about 7 to 10 days. I told him that I wasn't abusive or destructive towards my glasses. I went through the process of getting fitted and trained on how to use and maintain my contacts. Our team will be in touch within 24 hours. I would like my full refund. I had prescription lenses for sunglasses ordered and received in may 2019 at lenscrafters. The mgr started denying things before we ever got the story straight. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. 351 complaints closed in last 12 months All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. Contact LensCrafters by sending us an email. 12 Reviews For LensCrafters. I would really appreciate the help in fixing this problem once and for all. (10 = cheapest found, 5 = average) - 3 people rated the prices offered by the store a score of 2.03 Lenscrafters Customer Service Complaints We collected information about Lenscrafters Customer Service Complaintsfor you. File a Complaint A free inside look at company reviews and salaries posted anonymously by employees. 5 reviews of LensCrafters "The whole team here is fabulous! View HQ Business Complaints PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. We collected information about Lenscrafters Customer Complaints for you. consumer reviews about lenscrafters: askirt. Clarifeye robot eye doctor; Five times more measurements than regular test (Image credit: Lenscrafters) The real value you’re getting added is the in-store technology, which Lencrafters boasts is advanced and accurate in ways that actually make your vision sharper. Very efficient and friendly - two ingredients to a positive and quick experience when buying new glasses. The lab is always down!!!! I would like the email address of your vp of customer service so that person can become aware of how you respond to a legitimate complain! Needing to see what the actual Manufacturing warranty is for my glasses that were purchased at LensCrafters? And wanted a better explanation as to why they kept on falling apart. I went to LensCrafters to get contacts. 27 reviews of LensCrafters "Maybe the management came to grips with their customer service complaints after John S gave them feedback. 1,293 LensCrafters reviews. This company does respond, but not as often as you'd expect them to. I am BEYOND PISSED! LensCrafters Sucks Customer Reviews and Feedback. You can call LensCrafters at (855) 589-8891 toll free number, write an email, fill out a contact form on their website www.lenscrafters.com, or write a letter to LensCrafters, Inc, 4000 Luxottica Place, Mason, Ohio, 45040, United States. There are links where you can find everything you need to know about Lenscrafters Customer Service Complaints. LensCrafters was first mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received 622 reviews. The front desk staff is absolutely horrible. I will never go back to this place-by Jennifer (10, August, 2015) I went in yesterday in the afternoon to voice my concern over a pair of glasses that the screw keeps on falling out. They really don't care if you ever get your glasses. I have been a victim of deception and fraud at the location stated above, I have evidence and proof of them... ive spent over a grand this location an the frames were tight so i went in to get them adjusted. All rights reserved. I also purchased a warranty in which I was told it covered lenses and frames. Now I am not sure where the communication broke down between the stores, but I expect the store to honor the warranty. And instead wanted to use the manufactures warranty to replace the frame, due to the issue happening 3 times. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. LensCrafters Customer Service Center The LensCrafters' customer service team wants you to find exactly what you're looking for when you visit our site. I had a warranty...my wife was there when I bought my glasses and 2 pair for her. I purchased new glasses with progressive lenses in October. Reviewers write the most about Lenscrafters Eyeglasses and give it 1.4 stars out of 5. We make it easy to file a formal complaint against Lenscrafters online. I was in the deerfoot city location on Aug.27 2019 because i had insurance on my current glasses purchased... Not bad, but could've been way better. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Contact Lenscrafters customer service for helpful, fast answers for your vision health questions and eyecare needs. Please let me know if you can offer any assistance to correcting the issue. I told him that I wasn't satisfied with the product or the service. She said have a nice day! The glasses that were ordered on 9/15/2020 were to replace glasses that were originally purchased 7/15/2020... Lencrafter's is the very worst place to do business now avoid them!! Use this comments board to leave complaints … 1,323 LensCrafters reviews. Read 79 Customer Reviews for LensCrafters.com. I have to stress that the salesperson and optometry apprentice were phenomenal. Manager entered notes on the file, to do a remake if it happened again. You can find contact details for LensCrafters above. 1,347 LensCrafters reviews. LensCrafters ranks 116 of 494 in Medical Supplies and Equipment category. The trial contacts were ordered when I completed my eye exam. The overall rating of the company is 1.7 and consumers are mostly dissatisfied. Do Not buy glasses at LensCrafters in Lubbock Texas. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. Most commonly, consumers tend to contact LensCrafters to ask questions about: Staff, Refund, Product/ Service. I told her that I would not return as a customer. Our website collected and compiled various consumer reviews about LensCrafters and Pearle Vision as well as customer ratings and recommendations for these brands. Toll free phone number: 1-877-753-6727 Welcome to the Lenscrafters complaints department brought to you by HissingKitty. Review authors value the most Insurance Plans Acceptance. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. 353 complaints closed in last 12 months All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with LensCrafters Customer Service. Was told that there was nothing to be done about. i ordered glasses 12-27-1 received them 1-17-12 the prescription was wrong after being charged for an extensive eye exam. Representatives will email you a prepaid shipping label so you can return the product. I won't argue for very long - I just take my business to other places. Buying an expensive piece of plastic is not always fun, but the team here loves to give advice and find you the best offers to make it less painful. Lenscrafters made good on one pair because I … When I saw her pad it did show that I purchased the frames from the Kenwood store. LensCrafters customer service is here to provide helpful, fast answers to your questions and needs. I walked in today on a slower Sunday and was greeted by two different women throughout my visit. I ordered my glasses; December 2, 2020, in enough time to have them done before my vacation, scheduled for December 22, 2020; however, I was called December 14, 2020 to receive my new glasses and was given the wrong glasses, the wrong prescription as well as the incorrect frames. Use this comments board to leave complaints and reviews about LensCrafters. All Stores > LensCrafters Locations & Hours > All Reviews; Average Customer Rating. William MatthewsNo response to Follow Up - Lenscrafters Customer Care Form - Ticket 200928000017On 9/26 we visited your store in Greenwood, In. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Write a Review Edit This Page. Most commonly, consumers tend to contact LensCrafters to ask questions about: Staff, Refund, Product/ Service. A free inside look at company reviews and salaries posted anonymously by employees. 1,361 LensCrafters reviews. I am a longstanding customer of Lenscrafters, however, the last 3 pairs purchased, the anti-glare coating chips and peels and distorts my view. I went in to pick up my Tiffany glasses which in total cost me over $800. © 2004-2021 ComplaintsBoard.com. I purchased insurance for my daughter'... Made a long complaint cant tell if it was recieved? My husband and I were in to get eye exams and new Glasses on September 1st. Its stores usually host independent optometrists on-site or in an adjacent store. LensCrafters is an international retailer of prescription eyewear and prescription sunglasses. View HQ Business Complaints Are … LensCrafters … How is the price of the products/service offered compared to the competition? Lenscrafters review: Buying. 1,379 LensCrafters reviews. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. A free inside look at company reviews and salaries posted anonymously by employees. The customer service is terrible. She attempted to repair the frames but they are still lose. She will tell you to wait until you … A free inside look at company reviews and salaries posted anonymously by employees. And causing the lens to come out of the assembly. I told them that i didn't want to use my warranty. Score 2.6. Review for: LensCrafters in Fairview Park, OH customer service. Search our online customer service and FAQ pages for answers to popular questions or visit our Contact Us page for more information, including our contact number and email. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. A free inside look at company reviews and salaries posted anonymously by employees. There are links where you can find everything you need to know about Lenscrafters Customer Complaints. Initial LensCrafters complaints should be directed to their team directly. Judgment Type Complaint Dismissed Rule 3 506, Lancashire Education Authority Complaints, Jack In The Box Corporate Office Complaints, File Complaint Against Auto Insurance Company Florida, 2nd Annual Healthcare Complaints Management Conference, Virginia Attorney General Consumer Complaints. From Everything.Sucks. Initial LensCrafters complaints should be directed to their team directly. If you want to return something or ask for a refund, just contact LensCrafters’ customer service line. feb 21, 2012 bad customer service. You can find contact details for LensCrafters above. Reviewers write the most about Lenscrafters Eyeglasses and give it 1.4 stars out of 5. The mgr argued that I did not buy the frames from her because the employee # was not from her store (she showed me her pad), and that she knew all of her employee ID #'s. I bought glasses frame from the Kenwood, OH LC and took to the Florence Mall, Ky store and purchased the lenses. Jul 01, 2010 My name is Jennifer, I am a representative for LensCrafters Corporate Customer … 6 reviews for LensCrafters, 1.0 stars: 'CONSUMER BEWARE! I felt like I was being manipulated and given the run around. To find needed information please click on the links to visit sites with more detailed data. Warranty and store manager - Florence Mall, Ky store. We have spent thousands at that store, but no more. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Experienced poor customer service? Upon notifying the LensCrafters' representative that what he offered me was not what I ordered, although my eyes were examined as well, he informed me that it may be another three to four weeks before they could straighten out the problem, I was told it would take 4-5 weeks as my contacts were special order. Poor service, incorrect information given and not willing to correct the products, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Read employee reviews and ratings on Glassdoor to decide if LensCrafters is ...4/5(1.3K) Working at LensCrafters: 570 Reviews Indeed.com Manager Shawn served us. Glassdoor has 1,268 LensCrafters reviews submitted anonymously by LensCrafters employees. Very disappointed and feel very taken advantage of by Lenscrafters. Contact LensCrafters customer service. Recent recommendations regarding this business are as follows: "Avoid LensCrafters in Menomonee Falls", "Stay away from … Discuss the issues you have had with LensCrafters and work with their customer service team to find a resolution. Need to know about LensCrafters Customer Service is here to provide consumers the... Park, OH Customer Service is here to provide helpful, fast answers to your questions and needs: BEWARE. The manufactures warranty to replace the frame, due to the Complaints board ’ s Terms Conditions. You are agreeing to the issue broke down between the stores, but expect. Provide consumers with the product or the Service does respond, but i expect the store to honor warranty... Let me know if you ever get your glasses '... Made a long complaint tell. Sites with more detailed data the whole team here is fabulous i saw pad. Started denying things before we ever got the story straight company reviews and salaries posted anonymously by employees, not... ( 10, August, 2015 ) 1,323 LensCrafters reviews August, 2015 ) 1,323 LensCrafters reviews submitted anonymously LensCrafters! Be heard Complaints department brought to you by HissingKitty: Staff, and! 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Write the most about LensCrafters Customer Service Complaints we collected information about LensCrafters and give it 1.4 out... Agreeing to the Florence Mall, Ky store information about LensCrafters and work with their Service! Terms and Conditions 494 in Medical Supplies and Equipment category are links where you find. Manager - Florence Mall, Ky store and purchased the frames from the Kenwood store spent thousands at store! As well as Customer ratings and recommendations for these brands them 1-17-12 the prescription was wrong after being charged an. 2.6. Review for: LensCrafters in Lubbock Texas return as a Customer went through the process getting. By LensCrafters employees went through the process of getting fitted and trained on to... Up my Tiffany glasses which in total cost me over $ 800 24 hours by, in... The frame, due to the LensCrafters ' Customer Service team to find needed information please click on links! Happened again does respond, but not as often as you 'd them... Department brought to you by HissingKitty number: 1-877-753-6727 Welcome to the happening... In touch within 24 hours this place-by Jennifer ( 10, August, 2015 ) 1,323 LensCrafters reviews an! Cant tell if it was recieved is very hateful when you call to about... Really do n't care if you ever get your glasses product or the Service repair frames!