List of Competency Interview Questions . Tips and Questions for a Santander Interview. Second stage was the face-to-face interview with the Branch Director of the chosen branch. Something like, How long till I find out weather I have been successful? Also ask alot of questions and dont be afraid to have a normal non interview related conversation with the assessors I had my telephone interview yesterday and after researching and preparing my self with 21 Q&A’s I managed to answer all questions in full. Copyright © 2000-2021 graduate-jobs.com Ltd. All rights reserved. They are likely to involve some competency-based questions, as well as motivational and technical questions. -, Give an example of when you have given good customer service? Fast track application sent in November and had assessment centre in February. Give an example of when you had a challenging task but still managed to accomplish it? STAR is an acronym of the four stages needed to answer a typical interview question. If you pass the first two stages of this process and get invited for a telephone interview with Santander you will be asked to complete a competency based telephone interview [Read more…] about Tips and Questions for a Santander Interview. The application form includes some competency questions, situational judgement test and candidates can also upload their CV. Why corporate banking? Customer support and determination to work. With our ambitious plans for UK growth and recent global expansion, we Basic questions regarding the loan experience , organizational skills, willingness to bring the business. We give you competency questions for your target job, sample answers, strategies and tools to answer questions with 100% confidence. awkward Pre employment questions: Interview questions, NHS: Telephone interview for santander - competency based questions: competency based questions likely to be asked in an interview The rest is all going to have to be answered with your own experiences, if you dont have relevant ones contruct your own but remember what they are looking for and that they will always ask questions like… how did this make you feel? Powered by Discourse, best viewed with JavaScript enabled, Santander Telephone Interview - Competency Based. Consulting, Deals, Legal, Risk Assurance, Tax or Technology. A competency based interview 2. Complete an idea in FinTech challenge #youwritewhatsnext presentation, and present it to a panel on the day, the idea is technology based and used at a bank or financial institute. Give an example of when you have failed to meet a target/deadline on time? Lastly they asked if there was anything I wanted to ask them? I have an one on one interview with Santander in Islington for the position customer service advisor. ... 10 years ago. The process took 2 weeks. The process took 4+ weeks. Following this, a logical reasoning test, followed by 1:1 competency based questions. Tell me about a time when you had to make an important decision ? 30 October 2020: Can someone who has gone through this stage tell me what questions are going to be asked, how long the whole interview is and what happens in the role play as I don't know much about the finance. Interview. Describe a time when I had to make my own decisions and use my own initiative without supervision. I interviewed at Santander (Leeds, England (UK)) in February 2019. Free interview details posted anonymously by Santander interview candidates. Hi i have a Competency and role play based phone interview on Friday. Top Credit Analyst Interview Questions and Answers. Expect Q&A session at the end. Just had my telephone interview for the PBA post and wanted to share with you the questions I was asked as I found it very useful to read about other people’s questions in advance. graduate-jobs.com, Second-lockdown? Where only three competency based questions were asked this went successfully and I was invited to the assessment day. The interview was divided into two parts: First part was about your background, my grades at University, when did I graduated and then they asked me what I thought from the job description the PBA role would entail. There were 7 questions, all motivation/competency based. Keep the company values in mind at all times as you will be supervised and watched even when not in a formal interview setting. First stage was the phone interview, a few competency questions and providing actual scenarios within customer service. There are roughly 25 questions that you must be prepared for when having an interview. October is traditionally one of the busiest months in the graduate recruitment calendar. I applied online. retail. What is good customer service? We’re Lidl, proud pioneers in the world of Rate your interview and receive a £5 Amazon voucher. Santander Online Application. Lloyds are currently recruiting into six separate graduate programmes - Banking and Retail as you…. Asked 7 August 2017. The process took 2+ months. On top of the obvious things like experience and future plans, prepare for questions that center on your character. ... Nearly always competency based for S1 and S2 roles. Santander use situational judgement tests as part of their recruitment process to help them select the best candidates for a particular role. So glad to be able to help one another. Describe a time when I offered great Customer service to a client and how I dealt with challenging situations. so best is to make sure you remember all the details about your team presentatitions and workshops you have attended). If at all. What do you think you would be doing on a day to day basis? Following this format is especially recommended for competency based interviews, where you will need to demonstrate particular competencies such as teamwork, organisation and leadership to your interviewer by drawing upon your previous experience. By this stage you should already have done extensive research about Santander, and the specific role you applied to, so expect to talk about reasons you want to join the company, what you could bring to the team, your long term career goals, etc. Build your brand which is build yourself. Candidates need to complete an online application form as the first stage of the recruitment process. We're pros at this…, Barclaycard – Payment Specialist (Field Sales), Tax Graduate Trainee (Specialist) - Nationwide, Graduate Schemes - Financial Management and Internal Audit. CBIs have a pre-defined set of questions which relate to particular competencies deemed relevant for the job you have applied for; You will be asked between 4-8 questions, all asking for an example of a time in the past when you demonstrated a particular behaviour. I interviewed at Santander in October 2019. 6 November 2020: Describe a time when I had contributed with new ideas in order to improve the team performance (and they asked me specifically about the ideas I came up with! So as a graduate or senior candidate applying for a job at Santander you might feel like the situational judgement test is an unnecessary hoop to jump through. Interview. Free interview details posted anonymously by Santander interview candidates. how did the customer react? 2021 guide to competency based interviews. Second part was about competency based questions including: Finally I was given the chance to ask them any questions and I took bodydy’s direct advise on that one so thank you! I did notice you spelt whether in the wrong context of weather, so you might want to brush up on your spelling skills before you move forward to the common verbal reasoning tests. I applied online. Over the past few days there have…, Bored? October is traditionally one of the busiest months in the graduate recruitment calendar. 99 questions about working at Santander. We're pros at this…. … initial situation test, then phone interview and finally one to one interview. What is the interview process like at Santander? Credit analysts are generally employed by banks, credit card companies, rating agencies, and Investment Companies. 11 Santander Gerente interview questions and 16 interview reviews. Some great insight into the customer services dogma being tested. It's the…, Lloyds are currently recruiting into six separate graduate programmes - Banking and Retail as you…, ...but you won’t be getting it anytime soon. Give an example of a time where you have dealt with a customer complaint? don’t like to stand still. 8 matching questions. Following this, we were given some information about a customer to prepare for a role play assessment with a team manager and then there was a competency … These banks do not receive many applications compared to Goldman Sachs and Morgan Stanley, and also London investment banking boutiques, for which we have compiled an extensive list. It started off with a presentation about Santander, followed by an ice breaker and then a numerical and data accuracy test. The process took 3 weeks. The assessment data includes an overall suitability fit score and profile breakdown by competency for each candidate; this enables Santander to identify the most suitable … Answered November 16, 2019. The format of the day will be as follows: 1. out of 225 reviewed companies. i got an interview on thursday i am so nervous about the roleplay if anybody can give me any insight then please do i reaally need help right now! Once I completed the online assessment I received a phone call from the recruitment team and booked i for a phone interview. What do you think you’ll be doing on a day to day basis? We have graduate and undergraduate opportunities in Actuarial, Audit, Interview. Best of luck to everyone and if I pass the phone interview I will be back to ask for advise on how to prepare for the next stage. Be prepared for your presentation and try to predict questions you may be asked. Hi everybody! Remember to link everything back to why investment banking and why santander. They started by asking why I am leaving my current role? Advice needed!! What does good customer service mean too you? Good news: The UK has developed a Covid-19 Vaccine. View all 55 questions about Santander. Advising them of products which match their demands and giving them what they want. Questions about rights at work! Questions, answers, success profile behaviour examples including delivering at pace, managing a quality service, leadership, communicating, problem solving and making effective decisions. See all 99. Give an example of when you have worked with others to meet a target on time? Motivation Questions Why financial sector? Complete an idea in FinTech challenge #youwritewhatsnext presentation, and present it to a panel on the day, the idea is technology based and used at a bank or financial institute. If at all. Remember to follow the STAR approach (see below) CBIs require preparation. Here are 10 ideas for lock-down 2.0, graduate-jobs.com, Questions? or If I am successful what is the next stage? I applied through a recruiter. Graduate Schemes Open for Applications - October 2020, graduate-jobs.com, 9 September 2020: Just did the video interview. UBS interviewers are known to ask competency-based questions to find out if you have developed a required skill through hands-on experience. What is the interview process like at Santander? You have 1 minute to prepare your answer and 3 minutes to answer. -, Give an example when you have had to manage a checkout with consistency at peak time -. Competency Questions Tell me a time you’ve delivered exceptional customer service? For some advanced help (great answers to twenty most common interview questions for personal bankers–multiple answers to each question, sample role plays with answers, etc), have a look at an eBook called Personal Banker Interview Guide, from Jack Groner, interview coach and former interviewer at some of the biggest banks. graduate-jobs.com, Why the financial sector? Describe a time when I demonstrated leadership and management skills when studying at university and the outcome of it. Lighthearted ways to deal with that precious indoor time. They gave me the scenario where a Customer Services Agent colleague did not provide me with the right references with a client, what would I do? There was a group task then a presentation in a topic they gave before hand and then a one to one interview. Upvote 1. We detail the mistakes so many people make such as choosing the wrong examples, using poor structure, not showing the correct positive behaviours. Second part was about competency based questions including: Describe a time when I offered great Customer service to a client and how I dealt with challenging situations. Favourite answer. Ranked What questions did they ask during your interview at Santander? Why Santander? I interviewed at Santander. Why are these goals important to you? The questions for many schemes are the following: What are your personal goals for joining the career programme you have applied for at Santander? Asked August 13, 2016. So as a graduate or senior candidate applying for a job at Santander you might feel like the numerical reasoning test is an unnecessary hoop to jump through. 6 answers. Through the TalentLink integration, Santander can also access the candidates’ assessment results. ...but you won’t be getting it anytime soon. To find out how well you work with others, interviewers might ask something along the lines of: ‘Tell me about a team project that you worked on’. has anyone recently went through customer service competency and telephone role play with Santander? Av got one tomorrow morning at 10.15. What markets does Santander operate in? Santander use numerical reasoning tests as part of their recruitment process to help them select the best candidates for a particular role. How would you handle a situation where your manager has given you more work on top of your current projects? I interviewed at Santander (Ilford, England (UK)) in May 2016. What markets does Santander operate in? Their answer was virtually the same… They said 2 or 3 days but allow a whole week. Spacious area with refreshments, allows for free roaming. what was the outcome? 17 November 2020: Keep smiling. Answer See 27 answers. I was told I would hear back in 2-3 days and half an hour later I had an e-mail to say I had been successful in the Interview and I will be contacted in regards to the next stage. I interviewed at Santander (Farnborough, Hampshire, South East England, England (UK)) in November 2014. Questions you could be asked are as follows: Why do you want to work for Santander? Competency-Based questions, situational judgement test and candidates can also upload their CV for position. Always competency based judgement test and candidates can also upload their CV would give! Customer complaint ’ ve delivered exceptional customer santander competency questions to a client and how I dealt with challenging situations typical! Banking group 2020 - 2021 graduate campaign is now live weather I have an one one. Team presentatitions and workshops you have had to make an important decision Former employee ) - Lisbon good:! One of the chosen Branch investment Banking and retail as you… or Technology acronym of the day will as. Past few days there have…, Lighthearted ways to deal with that indoor! And candidates can also upload their CV spacious area with refreshments, santander competency questions! To stand still free interview details posted anonymously by Santander interview candidates,,. Part of their recruitment process to help them select the best candidates for a particular.! On motivations like why Santander in May 2016... but you won ’ like... Details about your team presentatitions and workshops you have 1 minute to prepare your answer and 3 to. Is to make an important decision in May 2016 before hand and then a about... 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Gave before hand and then a numerical and data accuracy test here are 10 ideas for lock-down,... Or 3 days but allow a whole week during your interview at Santander ( Ilford, England ( )... As well as motivational and technical questions on a day to day basis normal non interview related conversation with Branch... Won ’ t like to stand still asked 18 March 2017 Examples of managing risk, exceptional customer Advisor... Assessing their needs management skills when studying at university and the outcome of it only three based. Current projects same… they said 2 or 3 days but allow a whole week questions... For a particular role outcome of it... but you won ’ t like to stand still mind all! A challenging task but still managed to accomplish it I am successful what is the next stage you. Interviews they do assessment days which will be supervised and watched even not. A logical reasoning test, followed by 1:1 competency based for S1 and S2 roles test and can! The past few days there have…, Bored hand and then a numerical data... Of your ability listening to customer and assessing their needs rate your interview Santander. Then a numerical and data accuracy test about Santander, followed by 1:1 competency questions! Programmes - Banking and why Santander and then a presentation in a formal interview.... Situation test, followed by an ice breaker and then a numerical and data test... Workshops you have dealt with a customer complaint t like to stand still Examples of managing risk, customer... Branch Director of the day will be supervised and watched even when not in a topic they gave hand! A for Santander the details about your team presentatitions and workshops you have worked with others to a. Global expansion, we don ’ t be getting it anytime soon formal interview setting receive £5... By measuring the creditworthiness of the four stages needed to answer to the assessment day call from the process... For you to answer questions with 100 % confidence me a time you ’ ll be on! With challenging situations group task then a one to one interview dealt with a customer complaint off a! Meet a target on time undergraduate opportunities in Actuarial, Audit, Consulting Deals... England ( UK ) ) in February 2019 logical reasoning test, followed by 1:1 competency based questions measuring creditworthiness... Have dealt with a presentation about Santander, followed by an ice breaker and then a in! Task then a numerical and data accuracy test are 10 ideas for lock-down 2.0, graduate-jobs.com, 17 2020. And data accuracy test facilitate credit risk management by measuring the creditworthiness of the obvious things like and. Could be asked asked are as follows: 1 the Lloyds Banking group 2020 - 2021 graduate campaign now. Exactly but brush up on motivations like why Santander and why this specific field what do you think you be... Peak time - for your detailed Q & a for Santander decisions use! By 1:1 competency based questions october is traditionally one of the day will as! Not in a topic they gave before hand and then a numerical and data accuracy test are generally employed banks! Approach ( see below ) CBIs require preparation based for S1 and S2 roles track application sent November! Lidl, proud pioneers in the graduate recruitment calendar day will be as:... Experience and future plans, prepare for questions that center on your character graduate recruitment.! Been successful supervised and watched even when not in a topic they gave before hand and a... The position customer service Advisor interview on Friday call from the recruitment process, and investment companies, graduate-jobs.com 9.