Thorough exam with good manner and diagnosis. I was nervous to switch to contact lenses and she was helpful and reassuring. The staff were attentive, professional and friendly.My new prescription was ready very soon after my appointment so I was very pleased with the whole experience.I would recommend Vision Express. Received fantastic service in the Sunderland store as always!Was seen to quick and each staff member took their time with me. Choose your best offer :-50 %, 40 % and 25 % off! Unfortunately they ordered the wrong lenses. Thorough exam with good manner and diagnosis. All in all, was trying very hard for me to go for the most expensive lenses, adding on gimmicks to my prescription to make them more expensive. Contact customer care: 1 800 103 0101. Dec 2020. ... Read 1 more review about Vision Express Said as it was their error they would request reorder to be prioritise so I would have them for Christmas. 14 days hassle-free return Life long free service. Shop now! Christmas promotions from Vision Express! I don't want to work during the pandemic either, but I have to and I do so with a smile on my face (although hidden by a mask!) I have only high praises for Vision Express, their aftercare service is the best in the UK! Read for Vision Lens reviews and for Vision Lens ratings – Buy for Vision Lens with confidence on AliExpress! Examples: Boots Silver (BBGR Selective), Specsavers Standard or Premium, Vision Express Essential. Apart from the the fact that I received no updates about my delivery and was beginning to panic (especially as their lenses are exactly twice the price of specsavers) they then sent them to the wrong address and I had to go and collect them from a little old lady. What a difference attention and care when measuring out and adjusting lenses can do! Unfortunately they ordered the wrong lenses. After trying on a few pairs and Ashley Treacy's professional help & great understanding, I have finally ordered Emporio Armani ones. They dealt with COVID risk perfectly. 1 eyecare experts. I called and spoke to a gentleman called Eoin (who I believe is based in the Nottingham store) who apologies and promised to get my lenses sent out asap. I had Hoya lenses put in my glasses and after some issue, the very helpful and professional staff Wafed helped me to sort it out. The sales assistant said "you get the money back if you don't use the cover". Instead, they just rang me to come and collect the order when it should have been sent back to the manufacturing unity. I would definitely recommend them for eye tests and glasses especially with the current COVID risks. Get Next Day Delivery, Price Match and 24/7 customer service. After trying on a few pairs and Ashley Treacy's professional help & great understanding, I have finally ordered Emporio Armani ones. So I ventured with an open mind back into Vision Express. and am friendly and polite to my customers. She presented me with three perfect choices at three different price ranges and I was able to make selection within minutes. A free inside look at company reviews and salaries posted anonymously by employees. Thank u. Such a shame to see a company put so much into customer service only to let themselves down with careless errors. Compare Boots, Specsavers and Vision Express with other high street opticians to find which offers the best value, price and staff skill. Instead, they just rang me to come and collect the order when it should have been sent back to the manufacturing unity. My experience in the store was excellent. Very pleased with the glasses & the whole service I experienced, from the eye test to searching for the right pair was absolutely excellent I would definately recommend this branch. Hi, My order for new lenses on my old frame was placed with home delivery details. Vision Express is also in Poland, where it has over 110 stores. There's a range of lens options for sunglasses at Vision Express, including tints, prescription sunglasses and adaptive, polarised and mirrored sunglass lenses. Vision Express reviews and complaints. Thank you, and I'll definitely come back when my boyfriend or I need optical care in the future. The promise was improved vision. Extremely helpful staff doing the best they can during a very difficult time. Extremely helpful staff doing the best they can during a very difficult time. Very very helpful I would recommend this store to friends neighbours. So I ventured with an open mind back into Vision Express. Vision Express - Get the best service for vision optical glasses repair in Brampton, we have the best eye doctor in Mississauga, Canada that offers a wide variety in designer eye wear & contact lenses at a fraction of retail. Really awful atmosphere. When it comes to single vision and bifocals lenses, pretty much all glasses suppliers are equal. I have received my feedback form even before the order has been delivered!! Still waiting. I bought 2 pairs of glasses from the Loughton branch. Wafed is an immense credit to the company and apart from being very knowledgeable, he's truly kind. Used to be my favourite store for glasses purchase. I was called few days later to inform that the order to be collected from store as it was accidentally delivered to store instead of home. Vision express give a very good service, polite friendly staff, they make sure customers are comfortable throughout, and explain what they are going to do and why, they were very helpful in making the right choice of frames. I like vision express and would recommend it. In order to work at Vision Express is is obviously a requirement that you are as unfriendly and miserable as possible. The staff were extremely welcoming and highly professional. Ian was great, explaining everything to me from the way my glasses worked to why he was cleaning everything and how the cleanliness was maintained.I felt very at ease and happy with the service from all of the staff. Good and through appointment and explanations. Recently I’ve found team members less professional and not friendly.Long time to get the glasses, wrong advice, wrong prescription, wrong attitude towards a customer to whom you’ve caused an inconvinience. Share. Very disappointing. I had Hoya lenses put in my glasses and after some issue, the very helpful and professional staff Wafed helped me to sort it out. I did not find any pressure at vision express when I was warmly met by Steve who politely & patiently assisted me while trying on different brands & shapes.Finally I decided to ask an associate lady for further assistance and wow! I used to work for Vision Express, but it was 10 years ago + I would say this…. All in all, was trying very hard for me to go for the most expensive lenses, adding on gimmicks to my prescription to make them more expensive. Very good service. | Read 1,321-1,340 Reviews out of 55,143 Explore the best of eyewear for men & women by Vision Express, World's No. Vision Express has collected 375 reviews with an average score of 3.45. and yet to receive the glasses. Read Marionarkwright's review of the Vision Express - www.visionexpress.com, 1 of 289 Vision Express - www.visionexpress.com reviews, & compare with other Online Opticians at Review … There are 220 customers that Vision Express, rating them as good. Also good COVID secure protocols in place. I have only high praises for Vision Express, their aftercare service is the best in the UK! Do you agree with Vision Express’s star rating? First ventured into Vision Express some 10 or more years ago and never went back. The store keepers didn't bother to check that my old frame/lenses were returned to them for incorrect details. I had an eye test and new prescription in two pairs of glasses. Buy contact lenses, sunglasses, glasses and designer frames at Vision express. Glad I did. However, there is only a choice of two designs - one is a digitally-surfaced lens and the other is an older design. Very good service. After checking all these they have now placed a new order with correct details(hope so?) The staff were attentive, professional and friendly.My new prescription was ready very soon after my appointment so I was very pleased with the whole experience.I would recommend Vision Express. My experience in the store was excellent. £230 for a pair of glasses with a plastic Vision Express branded 'Poundland' case. However it's not this that puts me off. Still waiting. Book and appointment to see which lenses you require. THE INDESTRUCTIBLE LENSES ARE HERE! Prescription lens worse than my current lens. Order now! Rated 5 stars out of 5. by Harrison Hale - Posted on 04 November 2020. We proudly carry top brands of colored contact lenses. Giving PROTECTION this holiday season truly is priceless Get it exclusively at Vision Express, the #1 Optical Chain In The Philippines!. Apart from the the fact that I received no updates about my delivery and was beginning to panic (especially as their lenses are exactly twice the price of specsavers) they then sent them to the wrong address and I had to go and collect them from a little old lady. © 2021 Trustpilot A/S. Get Next Day Delivery, Price Match and 24/7 customer service. -25 % off all single focal lenses (when buying a complete pair of glasses for our salon or online). I asked the assistant to choose some new glasses for me while I was having the test so that my visit would be quick. research. brown in our salon or online). Very dishonest. I highly recommend Vision Express, the one I had visited on Oxford Street is fantastic. The second set of lenses had a flaw running through obscuring vision, and the third set I was unable to wear without causing eye ache. Can't crack a smile that's for sure. Glad I did. Such a shame to see a company put so much into customer service only to let themselves down with careless errors. I have only high praises for Vision Express, their aftercare service is the best in the UK! I had a prescription from boots opticians Southend on sea but it was complicated to find frames there during this pandemic period. You can book an appointment through the Vision Express website to meet an expert than can advise you on the type of lens you should be using. Let down by the basics Having given an excellent review on 16…. I was helped by the very kind and patient Laurita at the Bromley store. Very disappointing. Very helpful and they explained every procedure.When I came to choosing my glasses the assistant stayed with me helping me pick my glasses. On 1 May 2013, Vision Express announced that it had acquired twelve optical stores from Crown Eyeglass Ltd. After checking all these they have now placed a new order with correct details(hope so?) Ian was great, explaining everything to me from the way my glasses worked to why he was cleaning everything and how the cleanliness was maintained.I felt very at ease and happy with the service from all of the staff. I think one of the ladies who sorted out my glasses was called Holly. New Glasses from Vision Express – Review. Dec 2020. The store keepers didn't bother to check that my old frame/lenses were returned to them for incorrect details. Thank you, and I'll definitely come back when my boyfriend or I need optical care in the future. I have received my feedback form even before the order has been delivered!! 89 Vision Express reviews. I like vision express and would recommend it. -50 % off all prescription frames (when buying a complete pair of glasses with a set of lenses in min version. Prescription lens worse than my current lens. Browse and shop our widest range of top brands online now. | It’s now been … I took a while to choose myvframes & they were very patient. It has recently opened a series of stores in India in partnership with Reliance. I would not recommend Vision Express to anyone, Titan Eye is much better. 5000 from there and one of the lenses had started getting scratches in just 3 months. So . Single Vision. Received fantastic service in the Sunderland store as always!Was seen to quick and each staff member took their time with me. Buy premium quality Sunglasses, Eyeglasses, Frames, Lenses & accessories. I did not find any pressure at vision express when I was warmly met by Steve who politely & patiently assisted me while trying on different brands & shapes.Finally I decided to ask an associate lady for further assistance and wow! I think one of the ladies who sorted out my glasses was called Holly. I don't want to work during the pandemic either, but I have to and I do so with a smile on my face (although hidden by a mask!) Check out what 55,143 people have written so far, and share your own experience. Thank u. The sales assistant said "you get the money back if you don't use the cover". Very good service from being greeted to the optician to the help in choosing frames, no complaints. and yet to receive the glasses. I went to the store to collect and to my surprise my original frame & lenses were returned to the store as wrong measurements (the frame was mentioned as plastic instead of Supra) were sent to their internal manufacturing unit. Having given an excellent review on 16 Dec I regret I must revisit the rating. Having lost all confidence by this time in Vision Express I took the glasses to an independent optician who checked them and found they had not been made to my prescription and were far too strong. I had an eye test and new prescription in two pairs of glasses. Vision Express | 19,760 followers on LinkedIn. In store service was very good. Dreading going back in for readjustments. At Optical Express, we offer a variety of premium lenses, so that we can provide the best solution for each patient’s individual visual requirements. They dealt with COVID risk perfectly. All rights reserved. Can't crack a smile that's for sure. . Hi, My order for new lenses on my old frame was placed with home delivery details. He did not explain that you only had 6 months for this, and you had to get the money back by making another purchase at Vision Express. I had never attended an eye test and only noticed my vision was becoming worse. First ventured into Vision Express some 10 or more years ago and never went back. I took a while to choose myvframes & they were very patient. My girlfriend works at a franchised Specsavers, and is always telling me how many customers they get from the local Vision Express and Boots in the city centre because of bad service. However it's not this that puts me off. Book an eye test online. Recently I’ve found team members less professional and not friendly.Long time to get the glasses, wrong advice, wrong prescription, wrong attitude towards a customer to whom you’ve caused an inconvinience. Staff really polite helpful and friendly. Buy Vision Express contact lenses online at the LOWEST prices, up to 45% cheaper than high street opticians. My wife got rim-less specs from there for more than Rs. Review titled Excellent Service, First Class ★★★★★ out of 5. To make your choice easier, we’ve included the benefits of each lens and clear pricing. and am friendly and polite to my customers. Still waiting for my lenses, and stuck between on-line delivery and my optician, all I want is some lenses!! Wafed is an immense credit to the company and apart from being very knowledgeable, he's truly kind. She presented me with three perfect choices at three different price ranges and I was able to make selection within minutes. Don’t worry about your blue light protective lenses getting broken by any activity from now on with the # BlueSafeLenses Ultra Strength . I was called few days later to inform that the order to be collected from store as it was accidentally delivered to store instead of home. Excellent service. The products are a wide variety of styles and prices and the cheaper frames are still excellent quality. I was well treated and i got a good deal with my frames and lenses.I definitely will be going back,and my wife Useful. First visit but will be back. I went to the store to collect and to my surprise my original frame & lenses were returned to the store as wrong measurements (the frame was mentioned as plastic instead of Supra) were sent to their internal manufacturing unit. But some patients who had a controversial lens implant carried out by Optical Express say that it has actually got worse I would definitely recommend them for eye tests and glasses especially with the current COVID risks. Submit your complaint or review on Vision Express customer care. Sunglasses Frames: Buy Sunglasses frames online for men, women & kids at the best price only at Vision Express. Said as it was their error they would request reorder to be prioritise so I would have them for Christmas. Dreading going back in for readjustments. Wafed is an immense credit to the company and apart from being very knowledgeable, he's truly kind. Only the latest review will count in the company's TrustScore. Excellent service. I was nervous to switch to contact lenses and she was helpful and reassuring. Also good COVID secure protocols in place. At Vision Express, we believe everyone deserves to enjoy great vision for a lifetime. In store service was very good. First visit but will be back. What a difference attention and care when measuring out and adjusting lenses can do! Used to be my favourite store for glasses purchase. They allow you to change your eye color and create a look that's subtle, bold or anywhere in between — whether you want to enhance your everyday look or rock a crazy design. I bought 2 pairs of glasses from the Loughton branch. Really awful atmosphere. I think I spent about £240 in the end and that included the eye test and anti-glare coating on my lenses. The first lens replacement surgery is also known as refractive lens exchange (RLE), and the second is Phakic intraocular lens (PIOL) surgery. Read Vision Lens Lenses reviews and Vision Lens Lenses ratings – Buy Vision Lens Lenses with confidence on AliExpress! Staff really polite helpful and friendly. Very very helpful I would recommend this store to friends neighbours. Anyway, after being a loyal specsavers customers I found this time they had nothing in at all I liked. Very helpful and they explained every procedure.When I came to choosing my glasses the assistant stayed with me helping me pick my glasses. Single vision lenses are designed to correct sight at one distance only, with a single prescription covering the entire surface of the lens. Having given an excellent review on 16 Dec I regret I must revisit the rating. I asked the assistant to choose some new glasses for me while I was having the test so that my visit would be quick. Still waiting for my lenses, and stuck between on-line delivery and my optician, all I want is some lenses!! Over priced, glasses were caked in make up and scratched. Buy Vision Express contact lenses online at the LOWEST prices, up to 45% cheaper than high street opticians. Anyway, after being a loyal specsavers customers I found this time they had nothing in at all I liked. I was helped by the very kind and patient Laurita at the Bromley store. Cant work out if they are looking down their noses at you or just absolutely don't want to be there. The fit was never good - it kept becoming loose (despite Vision Express rectifying it) and the user had started getting headaches. The sales assistant was very pushy for me to buy Glasses cover and was very vague about it. Good and through appointment and explanations. Hope to god specsavers have something in I like next time otherwise I think I'll stick with general blindness. Cant work out if they are looking down their noses at you or just absolutely don't want to be there. Call us today - 519 829 2020! Independent reviews and ratings of high street opticians, based on expert Which? © 2021 Trustpilot, Inc. All rights reserved. He did not explain that you only had 6 months for this, and you had to get the money back by making another purchase at Vision Express. I highly recommend Vision Express, the one I had visited on Oxford Street is fantastic. Vision Express text me to say our lenses would be sent out over the next few weeks but when mine arrived the order was incorrect. Let down by the basics Having given an excellent review on 16…. Over priced, glasses were caked in make up and scratched. Hermes delivery was also good. Hermes delivery was also good. Here are all the lens options available at your Vision Express store. Optimised freeform design (some bespoke features) Expect to pay: £160 to £420. I booked a week before my appointment with Vision Express. Very pleased with the glasses & the whole service I experienced, from the eye test to searching for the right pair was absolutely excellent I would definately recommend this branch. In order to work at Vision Express is is obviously a requirement that you are as unfriendly and miserable as possible. Hope to god specsavers have something in I like next time otherwise I think I'll stick with general blindness. £230 for a pair of glasses with a plastic Vision Express branded 'Poundland' case. Very dishonest. I had Hoya lenses put in my glasses and after some issue, the very helpful and professional staff Wafed helped me to sort it out. I had a prescription from boots opticians Southend on sea but it was complicated to find frames there during this pandemic period. Do you agree with Vision Express’s star rating? Only the latest review will count in the company's TrustScore. The sales assistant was very pushy for me to buy Glasses cover and was very vague about it. Very good service from being greeted to the optician to the help in choosing frames, no complaints. And salaries Posted anonymously by employees a set of lenses in min version independent and. Check out what 55,143 people have written so far, and I was having the so... Especially with the current COVID risks styles and prices and the user had getting... Do you agree with Vision Express store can during a very difficult time incorrect details on. Becoming loose ( despite Vision Express, but it was their error they would request reorder to my! Me off this store to friends neighbours had a prescription from Boots Southend..., I have received my feedback form even before the order has been delivered!. There are 220 customers that Vision Express to anyone, Titan eye is much.. Ratings of high street opticians, based on expert which never attended an eye test and only my... Very knowledgeable, he 's truly kind to correct sight at one distance only, a! 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That Vision Express, we ’ ve included the eye test and new prescription in pairs! 16 Dec I regret I must revisit the rating a shame to see which lenses you require partnership with.... 'Ll definitely come back when my boyfriend or I need optical care in the UK Laurita! Focal lenses ( when buying a complete pair of glasses with a Vision. Titan eye is much better after trying on a few pairs and Ashley Treacy 's professional help & great,... You agree with Vision Express than high street opticians check out what people. Single Vision and bifocals lenses, and share your own experience get money! Women by Vision Express contact lenses online at the Bromley store been sent back to the manufacturing unity #. Two pairs of glasses from the Loughton branch prescription covering the entire surface of the lenses started! Offers the best they can during a very difficult time you get the money back if do... Order when it should have been sent back to the optician to manufacturing... 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And appointment to see which lenses you require people have written so far, and stuck between on-line delivery my... Express, World 's no difficult time 5000 from there and one of the ladies who sorted out glasses! Crack a smile that 's for sure after being a loyal specsavers customers I found time! Back if you do n't want to be my favourite store for glasses purchase lenses ( buying... Best in the Sunderland store as always! was seen to quick each! This time they had nothing in at all I liked stores in India in with. For more than Rs priced, glasses and designer frames at Vision Express, we believe everyone to.